Refund Policy

This policy explains when a refund may apply, how a cancellation affects the refundable amount, and how approved refunds are processed. It works together with our Cancellation Policy, which defines the deduction applied based on when a cancellation is requested.

A refund may apply when a booking is cancelled, when Rentora Mobility is unable to fulfil a confirmed booking, or in other circumstances agreed with our team. The amount refunded depends on the cancellation timing described in our Cancellation Policy.

• Cancelling well in advance attracts little or no deduction.
• Cancelling closer to the pickup time attracts a higher deduction, as set out in the Cancellation Policy.
• A no-show is treated as a cancellation at the pickup time and is subject to the applicable deduction.

The deduction applied to a cancellation is determined by the time remaining before your scheduled pickup. The later the cancellation, the larger the deduction — so the refundable amount is reduced accordingly. The full schedule is published in our Cancellation Policy.

The amount refunded is calculated as the total rental amount minus the applicable cancellation deduction. The formula is:

• Refundable amount = Total Rental Amount − Applicable Cancellation Deduction
• For example, if the total rental amount is ₹10,000 and the applicable deduction is 50%, the refundable amount is ₹5,000.

Once a cancellation or refund is approved, we initiate the refund to the original payment method used for the booking. The time it takes for the refund to appear depends on your bank, card issuer or payment provider, and is outside our direct control. We will confirm the refund initiation with you where possible.

Certain pass-through charges are billed at actuals and are not part of the refundable rental amount. These may include tolls, parking, state taxes and similar expenses incurred during the trip. Add-on or ancillary services that have already been availed may not be refundable.

In the rare event that Rentora Mobility is unable to provide a confirmed vehicle (for example, due to an unforeseen operational issue), you will be offered a suitable alternative or a full refund of the amount paid for that booking, at your choice.

If you have a question about a refund, or believe a refund is due, please reach out with your booking reference. Our team will review the booking against the Cancellation and Refund Policies and respond with the next steps. We aim to keep refund communication clear and timely.